OMG IT WORKED 😃 I'M SO HAPPY RIGHT NOW I CAN'T THANK YOU ENOUGH
alright I'll try
Version 2.2 is now up for Windows, and should fix the issue you had - give it a try and confirm that it works for you?
Very happy I was able to solve this issue - should improve the app for a lot of users.
you're very welcome!! 😎🎹
I will debug this from my end, and should be able to provide a fix in the next 48 hours. Please look for Version 2.2
I sincerely appreciate all of your hard work and assistance in helping with this issue! Thank you!
OK, wait, NEVER MIND - I installed Windows on a second computer, and am finally able to replicate the issue!
Also, can you please let me know if the new build worked?
If not, can you please email the new log file.
The operating system not being updated would cause this problem. Can you try updating Windows?
i don't think so
is this it?
Yes it is.
Can I ask, when was the last time you updated your operating system?
Do you have Windows Update on?
So the new build didn't work?
Could you email the log file for the new one you just tried?
Can you take a screenshot of this window?
I need help, can you screenshot of where i can find the full computer specs
alright i'll try it
Ok, I did find one thing that could be causing this.
Could you please try this build, and let me know if it opens? If not, can you please email the Log file?
you're welcome. also I sent a new log file
Yes, in this Log file I can see the files were fully moved. That changes the situation a bit.
The issue could potentially be that your computer is running out of GPU Ram.
Can you send me your full computer specifications? Do you need help finding those?
Also, the SeeMusic folder is still inside another folder, "best piano software". Can you please move the SeeMusic app folder to the actual desktop please and make sure that isn't the issue? Thank you!
I'll send you a new build to try in 5-10 minutes. Thanks for your help!