GENERAL ISSUE IN APP

Discord Server - https://discord.gg/GsAe8mRVTr

Get quick help from other users!

Support Email - seemusicapp@gmail.com

1. Include the Platform and Device

ex. MacOS 12 - 2021 MacBook Pro M1 Pro 3.1 GHz

2. Include Screenshots / Video Screen Capture of the issue in the app

- Search "make screen capture video" on Google if you do not know how to on your platform.

RENDER SUPPORT

1. Include the Platform and Device

ex. MacOS 12 - 2021 MacBook Pro M1 Pro 3.1 GHz

2. Include the Original Media Files used for your render in your email

- MIDI, Audio and Video

3. Include Screenshots / Video Screen Capture of the issue in the app

- Show the preview of your video in the app before rendering

- Show the following Settings windows:

- Visual Settings

- Player Settings

- Video Settings - Time Panel

- Search "make screen capture video" on Google if you do not know how to on your platform.

4. Include a Section of the Finished Render with the issue in your email, so that I can clearly see what's wrong.

UPGRADE SUPPORT

If your purchase of an upgrade did not complete,

please email the following to seemusicapp@gmail.com:

- Email Purchase Receipt

- SeeMusic App Username