Support
Frequently Asked Questions
Discord — Community Support
Need help, feedback, or ideas? The fastest way to get assistance is through the official SeeMusic Discord community.
Ask setup questions, troubleshoot issues, share projects, and learn tips directly from other users and the developer. Whether you’re configuring MIDI, exporting videos, or refining visuals, you’ll usually get answers quicker than traditional email support.
Join the server to:
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Get real-time help and troubleshooting
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Share your videos and get feedback
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Learn workflows and recording tips
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Stay updated on new features and updates
The Discord is open to everyone — from first-time users to advanced creators.
Get in Touch Directly
If you prefer private support or need help with account, purchase, or technical issues, you can contact us directly by email at:
Email support is best for detailed troubleshooting, billing questions, bug reports, or anything that requires sharing files or logs.
Include the following information to receive Technical Support:
1. Device and Platform (MacOS 15.1, MacBook Pro M4)
2. SeeMusic Version
3. Screenshots / Video Capture of issue
4. MIDI / Audio / Video media files
We aim to respond to all messages as soon as possible.